Welcome to GRaiCE (Guided Responsive AI for Church Engagement) ("GRaiCE", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how GRaiCE collects, uses, stores, shares, and protects your information when you use our website, applications, and services available through graiceapp.io, including our AI-powered church engagement platform and related services.
By accessing or using GRaiCE, you agree to the practices described in this Privacy Policy.
1. About GRaiCE
GRaiCE is an AI-powered digital ministry platform designed to help churches, ministries, Christian organizations, and faith communities communicate, collaborate, livestream, manage church operations, engage members, and expand their ministry through secure digital technologies.
Our services may include:
- AI-powered transcription
- AI assistant
- Video conferencing
- Live streaming
- Multi-platform live streaming (YouTube, Twitch, TikTok, Spotify, and more)
- Church administration
- Sermon management
- Chat and messaging
- Event management
- Online giving and donations
- User accounts
- Additional features introduced in future platform updates
2. Information We Collect
Depending on how you use GRaiCE, we may collect the following categories of information.
Account Information
When you create an account, we may collect:
- Full name
- Email address
- Password (encrypted)
- Church or organization name
- Profile photo
- Phone number (optional)
- Country and timezone
Church Information
Organizations using GRaiCE may provide:
- Church name
- Ministry information
- Church logo
- Contact information
- Staff information
- Event details
- Sermon information
User Generated Content
You may create or upload content including:
- Chat messages
- AI prompts
- AI responses
- Sermons
- Livestream information
- Meeting recordings
- Transcripts
- Documents
- Images
- Videos
- Event information
You retain ownership of your content except where necessary for us to provide the Services.
AI Processing Data
When you use AI-powered features, we may process:
- Text prompts
- Uploaded files
- Meeting transcripts
- Sermon transcripts
- AI conversations
This information is used solely to provide AI functionality and improve the user experience, subject to applicable law and our agreements with AI service providers.
Video Conferencing Data
When participating in video meetings, we may process:
- Display name
- Meeting metadata
- Audio and video streams
- Chat messages
- Meeting recordings (if enabled)
- Shared files
Meeting recordings are only stored when recording has been enabled by an authorized meeting organizer.
Livestream Information
If you use livestreaming services, including integrations with YouTube, Twitch, TikTok, Spotify, or other platforms, we may collect:
- Stream titles
- Stream descriptions
- Broadcast settings
- Streaming metadata
- Connected streaming destinations (YouTube, Twitch, TikTok, Spotify, etc.)
Streaming Platform Integrations
GRaiCE integrates with multiple streaming platforms to provide a comprehensive livestreaming experience. When you connect your accounts through OAuth or API authentication, we may receive authorization to access your accounts based on the permissions you grant. Supported platforms include YouTube, Twitch, TikTok, Spotify, and additional platforms added in future updates.
Depending on the permissions approved for each platform, we may access:
- Your channel and account information
- Live broadcast information
- Live stream settings
- Content created through GRaiCE
- Streaming configuration
We do not access information beyond the permissions you explicitly authorize for each platform.
Users may revoke GRaiCE's access at any time through their respective platform account settings. As new streaming platforms are integrated, their data handling practices will be governed by this Privacy Policy.
Donation Information
If donations are processed through GRaiCE or integrated payment providers, we may receive:
- Donation amount
- Donation date
- Transaction reference
- Donor information
- Payment status
Payment card information is processed by secure third-party payment processors and is not stored by GRaiCE unless explicitly stated.
Technical Information
We automatically collect certain technical information including:
- IP address
- Browser type
- Device type
- Operating system
- Application version
- Error logs
- Usage analytics
- Cookie identifiers
- Session information
3. How We Use Your Information
We use your information to:
- Provide our services
- Authenticate users
- Secure user accounts
- Operate livestreams
- Deliver AI features
- Generate transcriptions
- Facilitate church administration
- Process donations
- Improve platform performance
- Detect fraud
- Respond to customer support requests
- Comply with legal obligations
- Protect our users
- Develop new platform features
4. AI Services
GRaiCE uses artificial intelligence to provide selected features.
AI may be used to:
- Generate transcripts
- Summarize meetings
- Answer questions
- Assist church administration
- Improve productivity
- Assist with sermon preparation
- Generate suggested content
Users remain responsible for reviewing AI-generated output before relying upon it.
5. Google & YouTube API Services
GRaiCE uses Google OAuth and YouTube API Services to allow authorized users to connect their YouTube accounts.
By connecting your YouTube account:
- You authorize GRaiCE to access approved YouTube resources.
- GRaiCE only accesses information necessary to perform requested actions.
- You may revoke access at any time through your Google Account Security settings.
GRaiCE's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements where applicable.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Improve platform security
Users may request deletion of their account, subject to applicable legal and operational requirements.
9. Security
We implement administrative, technical, and organizational safeguards designed to protect your information, including:
- HTTPS encryption
- Secure authentication
- Access controls
- Role-based permissions
- Encrypted passwords
- Security monitoring
- Regular software updates
While we strive to protect your information, no system can guarantee absolute security.
10. International Data Transfers
Depending on your location, your information may be processed or stored in countries other than your own. Where required, we implement appropriate safeguards for international data transfers.
11. Children's Privacy
GRaiCE is not intended for children under the age required by applicable law to consent to data processing without parental involvement. We do not knowingly collect personal information from children in violation of applicable law.
12. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your data, where applicable
Requests may be submitted using the contact information below.
13. Third-Party Services
GRaiCE may integrate with third-party services, including but not limited to:
- YouTube
- Twitch
- TikTok
- Spotify
- Payment providers
- AI service providers
- Cloud infrastructure providers
- Video conferencing technologies
- Additional streaming and media platforms
These services maintain their own privacy policies and terms.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or by other appropriate means. Continued use of GRaiCE after changes become effective constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
GRaiCE (Guided Responsive AI for Church Engagement)
Website: https://graiceapp.io
Email: support@graiceapp.io
If you believe your privacy rights have been violated, please contact us first so we can work to resolve your concerns promptly.